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FAQ

Frequently Asked Questions

Shipping & Handling

 We hate high shipping and handling charges as much as you do! So we only charge a flat $4 per item on most of the shakers in the store - no hidden charges! Of course, there are a few exceptions (less than 5%) where the shakers are 2-3 times bigger and heavier than normal, so we do have to add a surcharge on those items. But, they are few, and it's clearly marked in the description.

We ship using USPS Priority Mail, which delivers within 2-3 days to most addresses in the US. We ship as soon as possible, but it may take 3-5 days for us to process your order. We will email you a confirmation number as soon as we ship.

The shipping rates are for the lower 48 states. For other shipping, please Contact Us and we will quote you a shipping rate.

 

Sales Tax

We only charge sales tax on orders whose Billing Address or Shipping Address is in the state of Tennessee.  However, like all other online sales, you may be required by your state to pay the sales tax on your tax return. Please consult your local tax office.

 

Returns

You may return a shaker set in new condition within 30 days. Upon receipt and verification, we will refund you the sales price minus the $4 shipping per item and minus a 15% re-stocking charge. The latter is due to the fact that the $4/item is a small portion of the actual shipping and handling costs which we pay for you. All returns require an RMA (Return Merchandise Authorization) number. Please  Contact Us and we will issue one for you. We cannot accept returns without it.

 

Who are we?

The Salt and Pepper Shaker Store is an extension of the gift shop at The Salt and Pepper Shaker Museum. The Museum is located in Gatlinburg, Tennessee, and has over 20,000 Salt and Pepper Shakers from all over the world. There is also a sister Museum in El Castell de Guadalest, Alicante, Spain, with another 20,000 shakers, so be sure to check them out!

LOW LOW Shipping Charges!

 

 

Don't you hate high shipping and handling costs?      We do too!

That is why we only charge a flat $4 shipping and handling fee per item on most of our products!

No gimmicks, no hidden charges!